eo333 Privacy Policy

1 Data We Collect

When you register for and use an eo333 account, we collect various categories of personal data. This section describes each category clearly so you understand exactly what information eo333 holds about you and why each category is required.

1.1 Registration Data

To open an eo333 account, you are required to provide the following information:

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (to verify you are 18 years of age or older)
• Email address (used for account communications and security alerts)
• Mobile phone number (used for account verification and payment method matching — bKash, Nagad, Rocket, Upay)
• Residential address within Bangladesh (city, district, and postal code)
• Preferred payment method at the time of registration

1.2 Verification (KYC) Data

As part of eo333's Know Your Customer (KYC) process, you may be asked to provide identity verification documents. These may include:

• A copy of your Bangladesh National Identity Card (NID) or passport
• A recent utility bill, bank statement, or other proof of address document dated within 90 days
• A selfie or photograph confirming your likeness matches your identity document
• Confirmation of payment method ownership (for example, confirmation that the bKash or Nagad number linked to your account is registered in your name)

1.3 Transaction Data

eo333 records full details of all deposits and withdrawals made through your account. Transaction records include: date and time of the transaction (Bangladesh Standard Time, UTC+6), amount in BDT, payment method used, transaction reference number, and status. These records are maintained for regulatory and anti-money laundering purposes.

1.4 Gameplay Data

eo333 records data related to your use of the platform, including: games played (cricket betting, live casino, slots), wagers placed, results of those wagers, session start and end times, and use of responsible gaming tools such as deposit limits and self-exclusion requests. This data is used to personalise your experience, to detect unusual activity, and to fulfil responsible gaming obligations.

1.5 Technical Data

When you access eo333, our servers automatically collect technical data including: your IP address, browser type and version, operating system, device type (mobile or desktop), session duration, and pages visited within the platform. This data is used for security monitoring, fraud prevention, and platform performance optimisation.

1.6 Communications Data

If you contact eo333 support via live chat or email, the content of those communications is recorded and stored. This includes support queries, complaints, and any documentation you submit as part of a dispute or verification process. Communications are retained for quality assurance and dispute resolution purposes.

2 How We Use Your Data

eo333 uses the personal data collected from players for the following purposes. Each purpose is grounded in a legitimate legal basis — either the performance of a contract with you, compliance with a legal obligation, or a legitimate business interest that does not override your fundamental rights.

Purpose	Data Used	Legal Basis
Account registration and management	Registration data, KYC data	Contract performance
Age verification (18+ compliance)	Date of birth, KYC documents	Legal obligation
Processing BDT deposits and withdrawals	Transaction data, payment method data	Contract performance
Anti-money laundering (AML) monitoring	Transaction data, KYC data	Legal obligation
Fraud detection and account security	Technical data, transaction data	Legitimate interest
Responsible gaming monitoring	Gameplay data, transaction data	Legal obligation / Legitimate interest
Customer support and dispute resolution	Communications data, account data	Contract performance
Promotional communications (with consent)	Email address, phone number	Consent
Platform analytics and improvement	Technical data, gameplay data	Legitimate interest

Marketing Communications: eo333 may send you promotional emails and SMS notifications about bonuses, seasonal offers (such as BPL season promotions, Eid specials, and Pohela Boishakh offers), and platform updates. You will only receive marketing communications if you have opted in during registration or subsequently through your account settings. You may withdraw your marketing consent at any time.

Automated Decision-Making: eo333 uses automated systems to flag accounts for fraud, detect bonus abuse, and monitor for responsible gaming indicators. Where an automated system results in a consequential decision — such as account suspension — you have the right to request a manual review of that decision by contacting support at [email protected].

3 Data Sharing & Disclosure

eo333 does not sell, rent, or otherwise commercially disclose your personal data to third parties. However, in order to deliver the services described in this Privacy Policy, eo333 may share your data with the following categories of recipient:

3.1 Payment Processing Partners

When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank, your transaction data is shared with the relevant payment provider to the extent necessary to process the transaction. Each payment provider operates under its own privacy policy and security standards. eo333 is not responsible for the data handling practices of third-party payment processors.

3.2 Game Software Providers

eo333 integrates games from third-party software studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game from one of these providers, certain gameplay data (such as session identifiers and wager amounts) may be shared with the game studio for technical purposes including game delivery, RNG certification, and dispute resolution. Game studios are contractually prohibited from using this data for any other purpose.

3.3 Legal and Regulatory Disclosure

eo333 may disclose personal data to relevant authorities where required to do so by law, court order, or regulatory instruction. This includes disclosures required in the context of anti-money laundering investigations, fraud enquiries, and underage gambling reports. eo333 will always seek to limit such disclosures to the minimum data necessary.

3.4 Business Transfers

In the event that eo333 undergoes a merger, acquisition, or sale of all or part of its business assets, player data held by eo333 may form part of the transferred assets. In such circumstances, eo333 will provide reasonable notice to affected players and will ensure that the receiving entity commits to honouring the data protection standards set out in this Privacy Policy.

4 Cookies & Tracking

eo333 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device when you visit eo333. They serve a number of functions that are essential to the operation of the platform and to improving your experience.

Types of cookies used by eo333:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preference (English), and keep your account secure during a session. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: These cookies collect anonymised data about how players use the eo333 platform — for example, which pages are visited most frequently and whether any error messages are encountered. This information is used solely to improve platform performance and reliability.
• Functional Cookies: These cookies remember your preferences within the platform, such as your preferred deposit method and display settings. They improve the convenience of your experience without tracking you across other websites.
• Analytics Cookies: eo333 may use analytics tools to understand aggregate player behaviour patterns. Any data collected through analytics cookies is anonymised and aggregated — it cannot be used to identify you individually.

No Cross-Site Tracking: eo333 does not use tracking pixels, third-party advertising cookies, or behavioural profiling tools that follow you across other websites or apps. The cookies deployed by eo333 are limited to those necessary for platform operation and internal analytics.

5 Data Retention

eo333 retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The table below summarises our standard retention periods for the main categories of personal data.

Data Category	Retention Period	Reason
Registration and KYC data	5 years after account closure	AML and legal compliance
Transaction records (BDT deposits / withdrawals)	7 years after transaction date	Financial record-keeping obligations
Gameplay records	3 years after last activity	Dispute resolution, responsible gaming audit
Support communications	3 years after last communication	Quality assurance and dispute resolution
Technical / session logs	12 months	Security monitoring and fraud detection
Marketing consent records	Until consent is withdrawn + 1 year	Proof of consent basis for communications

At the end of the applicable retention period, eo333 will securely delete or anonymise the relevant personal data so that it can no longer be attributed to an identifiable individual. Anonymised data may be retained indefinitely for statistical and analytical purposes without restriction.

Early Deletion Requests: Where you request erasure of your personal data before the standard retention period has expired, eo333 will honour that request to the maximum extent possible. Where a legal or regulatory obligation requires continued retention — for example, AML record-keeping requirements — eo333 will retain only the minimum data necessary to satisfy that obligation and will inform you accordingly.

6 Your Rights

As an eo333 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact eo333 at [email protected]. All requests will be acknowledged within 5 business days (Bangladesh Standard Time) and fully processed within 30 calendar days.

• Right of Access: You have the right to request a complete copy of all personal data eo333 holds about you, along with information about how it is used and with whom it is shared. This service is provided free of charge.
• Right to Rectification: If any personal data eo333 holds about you is inaccurate or incomplete, you have the right to request its correction. You may update certain details (such as your email address or contact number) directly through your account settings. For name or date-of-birth corrections, please contact support with supporting documentation.
• Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data from eo333's systems. Where erasure cannot be completed in full due to regulatory requirements, eo333 will delete all data that can lawfully be deleted and retain only the minimum necessary data for the shortest possible period.
• Right to Restriction of Processing: You may request that eo333 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of that data is being contested, or while you are waiting for a response to an erasure request.
• Right to Data Portability: You may request a machine-readable copy of the personal data you have provided to eo333, in a structured, commonly used format (CSV or JSON). This right applies to data processed on the basis of your consent or the performance of a contract.
• Right to Object to Marketing: You may object at any time to the use of your personal data for direct marketing purposes. Upon receipt of an objection, eo333 will cease all marketing communications to you within 48 hours. Opting out of marketing does not affect the operation of your account.
• Right to Object to Automated Decision-Making: Where a significant decision affecting your account has been made by an automated system, you have the right to request a manual review of that decision by a member of the eo333 team.

7 Data Security

eo333 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, alteration, or disclosure.

Technical measures in place at eo333 include:

• TLS/SSL Encryption: All data transmitted between your device and the eo333 platform is encrypted using Transport Layer Security (TLS) protocols. The eo333 platform operates exclusively over HTTPS.
• At-Rest Encryption: Sensitive personal data stored in eo333's databases — including identity documents and payment method records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within eo333's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum access permissions required to perform their role. Access logs are maintained and reviewed regularly.
• Two-Factor Authentication (2FA): eo333 supports and encourages the use of 2FA on all player accounts. Players can enable 2FA in their account security settings. Internal eo333 staff access to sensitive systems requires 2FA as a mandatory control.
• Penetration Testing: eo333 conducts regular security assessments of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: eo333 maintains a documented incident response procedure. In the event of a data breach that is likely to result in a risk to your rights, eo333 will notify affected players within 72 hours of becoming aware of the breach and will take immediate steps to contain it.

Payment Security: eo333 does not store full payment card numbers, bKash PINs, Nagad PINs, or any other payment authentication credentials on its own servers. Payment transactions are processed through the secure APIs of the respective payment providers, each of which maintains its own security certification. eo333 stores only transaction reference numbers and confirmation statuses required for account record-keeping.

8 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data eo333 holds about you, please contact the eo333 support team using the details below. All privacy-related enquiries are handled in English on Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 inside the eo333 platform after logging in
• Response Time: Privacy requests acknowledged within 5 business days; fully resolved within 30 calendar days
• Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6)

Complaints Process: If you are not satisfied with eo333's response to a privacy concern, you have the right to escalate your complaint. eo333 commits to a two-stage internal complaints process: first, a review by the customer support team; second, if unresolved, an escalation to eo333's senior compliance team, who will provide a final written response within 15 business days. eo333 treats all privacy complaints seriously and will engage in good faith to reach a fair resolution.

Policy Updates: eo333 reserves the right to update this Privacy Policy at any time to reflect changes in platform operations, applicable laws, or industry best practices. Updated policies will be published at https://eo333.app/privacy-policy with a revised effective date. Where changes are material, eo333 will provide notice to registered players via the email address on file. Continued use of the eo333 platform following the publication of a revised Privacy Policy constitutes acceptance of the updated terms.